Legal
Privacy policy
How this site uses your data, in plain words.
What we keep
- Your account: your name, email, password (stored only as a secure hash, never readable), profile photo if you add one, and your site language.
- Your orders: what you bought, when, and the amount paid. Card details go straight to Stripe and never reach us.
- Bowl Score quiz: your answers stay in your browser until the end. When you give your name and email, your dog’s details and result are sent to this site so we can email you a link to confirm your address. If you click it, we create your account (or use your existing one) and keep your dog’s profile there for your dashboard. If you don’t, the unconfirmed result is deleted after 7 days. On the English quiz your dog’s details and plan also go to our email provider, Klaviyo, so we can send you the plan and the feeding guide.
- Chat: your chat messages and the replies are saved in your account so you can come back to them. To write each reply, your messages and your first name are sent to Anthropic, the company behind the Claude AI model, together with your dog’s quiz profile, the course lessons you’ve finished and what you wrote in them, so the replies fit your dog. You can clear your chat at any time.
- Courses: your progress, quiz answers and what you write in the lessons are saved in your account.
Deleting your account deletes all of the above that we keep on this site.
Who helps us
- Stripe processes payments.
- Amazon Web Services (SES) sends account emails such as receipts, login links and quiz confirmations.
- Anthropic provides the AI model (Claude) that writes the chat replies.
- Klaviyo sends the quiz plan and our emails, if you sign up through the quiz.
- Cloudflare Turnstile checks that sign-ups come from people, not bots.
Cookies
We only use the cookies the site needs to work: one that keeps you logged in during a visit, one that remembers you for two weeks if you tick “Keep me logged in”, and one that remembers your language (English or Lithuanian) for a year. We don’t use advertising or tracking cookies on this site.
Your choices
You can change your details or delete your account at any time from My account. Deleting it removes your details, your dog’s profile and your order history here. Stripe keeps payment records for as long as the law requires.
Contact
Questions about your data? Write to support@myzenoo.com.
Last updated 7 November 2026.